1. Identification of the holder

These general terms and conditions of sale comprehensively regulate all sales transactions that can be offered, provided or carried out from the online store located on the website www.bchmultiservices.com, owned by BCH MultiServices SL. (hereinafter BCH MultiServices). with Tax Identification Number or Code n°B10613974, registered office at Calle Agapito Llobet, 20,07800, Ibiza and registered in the Mercantile Registry of the Balearic Islands.

2. User

The access, navigation and use of the website, confers the condition of user, for which all the Conditions established here, as well as their subsequent modifications, are accepted from the moment the navigation through the Website begins, without prejudice to the application of the corresponding mandatory legal regulations, as the case may be.

The User assumes responsibility for the correct use of the website. This responsibility will extend to:

  • Make use of the website only to make legally valid inquiries and purchases or acquisitions.
  • Do not make any false or fraudulent purchase.
  • Provide true and lawful contact information, for example, email address, postal address and/or other data.
  • The User declares to be over 18 years of age and have the legal capacity to enter into contracts through the website.

The website is mainly aimed at users residing in Spain, BCH MultiServices does not guarantee that the website complies with the laws of other countries, either totally or partially.

3. Applicability of general conditions

These Conditions of Sale will apply solely and exclusively to businessmen and professionals, in no case to people who hold the status of final consumer.

In order for users to have the status of Client, they must meet the following requirements:

  • Be a professional and/or entrepreneur.
  • Act for a purpose related to your business, trade or profession.

4. Object

These conditions will regulate the use of the website www.bchmultiservices.com that BCH MultiServices makes available to its users and clients.

These General Conditions have been made out in accordance with the provisions of Law 34/2002, on services of the information society and electronic commerce and Law 7/1998 on General Conditions of Contract.

BCH MultiServices may modify them without prior notice, so it recommends a periodic consultation of them, even more so when it is ready to make effective use of its online store located on the web www.bchmultiservices.com. However, BCH MultiServices is always committed to keeping them updated, publishing the latest version and allowing access and printing at any time.

BCH MultiServices makes the following products available to Users (hereinafter indistinctly -the Products-): Subscription to the BCH Multiservices software, Hosting and Domains, additional SEO and SEM products and website creation.

The Products offered by BCH MultiServices are indicated on the website with an indication of their characteristics and final price (indirect taxes, expenses and price of additional services included), and are therefore available to the user prior to their request for services.

The contracting of any of the products offered by BCH MultiServices will imply that it will only be obliged to comply with the General Contracting Conditions established here, in accordance with the products described. BCH MultiServices will only be liable for or in relation to the provision of the products if the defects or irregularities are a direct consequence of any malicious, culpable or negligent act directly and exclusively attributable to BCH MultiServices. The territorial scope of provision of the services will coincide with the territorial scope described in www.bchmultiservices.com.

5. Conditions of access and purchase

Access to the BCH MultiServices website is free and attributes the condition of User to the user, regardless of the subsequent use of the services offered. The User must register in order to buy in our store, having to complete a form, which will entail assigning personal credentials made up of a unique identifier (which will be the email address) and a password, the conservation and custody of which will depend exclusively from the User, who must operate with them with due diligence. Therefore, you will not use passwords other than your own, in order to impersonate other users in the use of www.bchmultiservices.com.

The acquisition of products at www.bchmultiservices.com can only be made by users over eighteen (18) years of age. that they must follow the steps and instructions that will accompany the entire purchase process, consistent, by way of illustration only:

  • (i) Completion of the registration form or the identification form of previously registered users.
  • (ii) Screen display of the order summary, delivery conditions and shipping costs, if any
  • (iii) Aceptación de condiciones de compra, lo cual supone la lectura, comprensión y aceptación irrevocable de todas y cada una de las presentes Condiciones Generales, así como en su caso, de las Condiciones Particulares existentes.
  • (iv) Immediate receipt of the summary email in the account used in the registration or, failing that, in the shortest time possible and always before the following twenty-four hours.

6. Orders

No valid order can be made without expressly accepting, through the boxes provided for this purpose, the terms and conditions and the privacy policy of BCH MultiServices. All orders will be considered offers to purchase subject to these terms and conditions. BCH MultiServices reserves the right to accept them if the requirements set forth in them are not met.

Once an order has been placed, the system automatically generates a proof of receipt. However, this confirmation does not imply the automatic acceptance of the order, since BCH MultiServices reserves the right to collect additional information, related to identity and address to guarantee both a correct shipment of the order, and to ensure the absence of related fraud. with transactions.

Orders can be placed 365 days a year, at any time, except when the service is suspended for maintenance or due to other commercial circumstances and/or force majeure. Any order is subject to product availability. In the event that it is not possible to deliver an order due to supply problems or insufficient stock, the user will have the option of waiting until the product is available or canceling the order.

7. Delivery

Once the order has been placed by the user. The data provided will be checked for subsequent installation of the BCH Multiservices system. We will notify the customer by email when he can start using his system. The terms depend on the product that the user has contracted.

8. Price and payment

It is understood that the price of each product is the one that will appear on the website at the time of placing each order or in accordance with the particular agreement reached by the parties for a specific order. The user must pay the marked price, including applicable taxes, along with shipping costs, which will be added to the final price to be paid.

Prices can be modified by BCH MultiServices at any time and without prior notice without affecting orders already confirmed. However, even confirmed, BCH MultiServices will not be obliged to fulfill orders when the price is incorrect, especially when the error is manifest and easily recognizable.

The accepted methods of payment are:

  • Payment by credit or debit card. We reserve the right NOT to accept certain payments with certain credit cards.
  • Payment through PayPal.

BCH MultiServices reserves the right to change the payment methods, being able to create new ones or eliminate any of the existing ones, without the user/client of www.bchmultiservices.com being able to make claims for this reason. However, if the change in the payment method affects an order already placed, from www.bchmultiservices.com we will contact the user/client to inform them of said change, offering them the option of canceling the order if they deem it convenient.

Payment by credit/debit card: The charge is made online, that is, in real time, through the payment gateway of the corresponding financial institution and once it has been verified that the data communicated is correct. In order to provide maximum security to the payment system, www.bchmultiservices.com uses secure payment systems from leading financial entities in electronic commerce. In this sense, the confidential data is transmitted directly and in encrypted form (SSL.) to the corresponding financial institution. The SSL encryption system that is used confers total security of data transmission over the network. The data of the user/client enjoy total confidentiality and protection.

Credit card information is not recorded in any of our databases. They are only used in the virtual POS (Point of Sale Terminal) of the BCH MultiServices financial institution. through your Secure Payment Gateway. Credit cards will be subject to checks and authorizations by the issuer of the same, but if said entity does not authorize the payment. BCH MultiServices is not responsible for any delay or lack of delivery and will not be able to formalize any Contract with the user/client. BCH MultiServices reserves the right to verify the personal data provided by the user/client and to adopt the measures it deems appropriate (including the cancellation of the order) so that the purchased merchandise is delivered in accordance with the data that appears in the order.

Payments with PayPal are made directly on the PayPal website, following the conditions of use established by PayPal. In the case of not paying the order within one hour, BCH MultiServices will consider the order cancelled.

9. Refund

The minimum contract for BCH Multiservices is one month, unless otherwise agreed. This contract will be automatically extended month by month, in the case of monthly payment.

The client may cancel the contract as long as he gives notice at least 15 days before the renewal of the subscription, by email or in writing. Once this date has passed, BCH Multiservices will be able to claim payment of the corresponding fee.

In the hypothetical case that BCH Multiservices cancels the service without the client having violated any of the clauses, the amount paid for the last monthly payment will be returned.

10. Right of withdrawal

As the user/client is considered an entrepreneur for the purposes of the General Law for the Defense of Consumers and Users, the right of withdrawal does not apply.

11. Guarantee

It undertakes to respect the legal guarantee of the products and services that are offered on its website as stipulated in the applicable legislation.

12. Customer Support

BCH MultiServices has a customer service so that the User can manage their claims, doubts, or can request guarantees. The User can address their complaints, claims or requests for information to the BCH MultiServices Customer Service. using any of the following ways:

  • Sending a letter to the Customer Service Department of BCH MultiServices at Calle Agapito Llobet, 20, 07800, Ibiza
  • Sending an email to info@bchmultiservices.com
  • Calling +34646862302. from Monday to Friday (from 9am to 7pm)
  • Filling out the form available in the Customer Service section.

All doubts and especially complaints and suggestions will be dealt with as quickly as possible, without exceeding in any case the deadlines established by current legislation.Likewise, you will have proof of them by delivering a written receipt, on paper or on any other durable medium.

13. Error correction

The User/client is informed that in the event that an error has occurred when entering the necessary data to process their purchase request on the Website, they may modify the same by contacting BCH MultiServices using the contact details provided in the first clause (General Information) and/or through those enabled to contact customer service. Likewise, this information could also be corrected by the User through his personal connection space to the Website.

In any case, the User has access to the space, cart, or basket where their purchase requests are noted down and can make changes.

14. Data protection

BCH MultiServices, is the Responsible for the treatment of the User's personal data and informs you that these data will be treated in accordance with the provisions of Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights and Regulation (EU) 2016/679 of April 27, 2016 (RGPD) regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, therefore that the following treatment information is provided:

Purpose of the treatment: Maintain a commercial relationship with the user

Data collected

The personal data collected on this site are the following:

  • Opening of the account: when creating the user's account, his name, surname, telephone number, postal address.
  • Tax data
  • Login: when the user connects to the website, they register, in particular, their last name, first name, access data, usage data, location and payment data.
  • Profile: the use of the services provided on the website allows you to enter a profile, which may include an address and a telephone number and a photograph.
  • Payment: as part of the payment for the products and services offered on the website, the financial data relating to the user's bank account or credit card is recorded.
  • Communication: when the website is used to communicate with other members. Data relating to user communications is temporarily stored.
  • Cookies: Cookies are used when you use the site. The user has the possibility of deactivating cookies from the configuration of his browser.

All doubts and especially complaints and suggestions will be dealt with as quickly as possible, without exceeding in any case the deadlines established by current legislation.Likewise, you will have proof of them by delivering a written receipt, on paper or on any other durable medium.

Use of personal data

The purpose of the personal data collected from users is to make the services of the website available to them, improve them and maintain a secure environment. More specifically, the uses are as follows:

  • Access and use of the website by the user.
  • Management of the operation and optimization of the website.
  • Organization of the conditions of use of the Payment Services.
  • Verification, identification and authentication of the data transmitted by the user.
  • Proposal to the user of the possibility of communicating with other users of the website.
  • Implementation of user assistance.
  • Personalization of services by displaying ads based on the user's browsing history according to their preferences.
  • Management of possible conflicts with users.
  • Fraud prevention and detection, malware management (malicious software) and security incidents.

Sharing personal data with third parties

Personal data may be shared with third parties in the following cases:

  • When the user uses the payment services, for the implementation of these services, the website is in contact with third-party banking and financial entities with which it has entered into contracts.
  • When the user posts publicly accessible information in the free comment areas of the website.
  • When the user authorizes a third party website to access their data.
  • Verification, identification and authentication of the data transmitted by the user.
  • When the website uses the services of service providers to provide user support, advertising and payment services. These service providers have limited access to the user's data, in the context of the provision of these services, and are contractually obliged to use them in accordance with the provisions of the applicable regulations on the protection of personal data.
  • If required by law, the Website may transmit data to file claims against the Website and to comply with administrative and judicial procedures.

Security and confidentiality

The website applies organizational, technical, software and physical measures in digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Website cannot guarantee the security of the transmission or storage of information on the Internet.

Implementation of user rights

In accordance with the regulations applicable to personal data, users have the following rights, which they can exercise by sending their request to the following address Calle Agapito Llobet, 20,07800.Ibiza or to the email info@bchmultiservices.com.

  • Right to withdraw consent at any time.
  • Right of access, rectification, portability and deletion of your data and the limitation or opposition to its treatment.
  • Right to file a claim with the control authority (agpd.es) if you consider that the treatment does not comply with current regulations.

15. Contract Language

These general conditions of sale are written in English. In the event that they are translated into one or more foreign languages, the text in Spanish will prevail in case of litigation.

16. Applicable legislation

The user undertakes to make correct and adequate use of the services and the website of BCH MultiServices in accordance with the Law, with these General Conditions, the Legal Notice and Conditions of Use of the Portal, as well as with the other conditions , regulations and instructions that. in your case. could be applicable. These general contracting conditions are governed by Spanish law, with the Spanish Courts and Tribunals being competent to hear any questions that may arise in relation to interpretation, application and compliance. The User expressly waives any jurisdiction other than. by application of the current Law, it may correspond and voluntarily submits to the jurisdiction of the courts and tribunals of the city of the domicile of BCH MultiServices SL.